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CORONAVIRUS INFORMATION

New Free School Meals Enquiries Helpdesk  for Queries Regarding the National Voucher Scheme 

If you are experiencing difficulties accessing your child’s vouchers, please contact the Free School Meals enquiries helpdesk: fsm@congletonmat.com

Please note, the administration of vouchers is handled centrally by Cmat, so staff at your school will therefore be unable to help with your query.

We are currently working through all enquiries in order of receipt, and aim to get back to you within two working days. If you have previously raised a query and have not yet received a response, please redirect this to the above email address to ensure we have captured your enquiry.

Please note that this is a national scheme so we may be unable to assist with any more technical difficulties you may be facing, and you may instead need to direct your query to the government’s voucher provider, Edenred. However we will do all we can to support parents, carers and students at this difficult time.

Thank you for your continuing patience and support.

Covid-19  Latest Government Guidance - Friday 20th March

The government has issued the following general guidance to parents and carers regarding the impending school closures:

https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers/closure-of-educational-settings-information-for-parents-and-carers

Parents and carers are advised to review this guidance alongside specific guidance issued by their school to ensure they are clear about how school provision will operate from Monday 23rd March.

More Information

The Department for Education (DfE) has launched a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

The opening hours are 8:00am to 6:00pm (Monday to Friday).

The Young Minds website has lots of useful advice and information for any students who are worrying about COVID-19 and the implications. Visit www.YoungMinds.org.uk

Local NHS Trust, @cwpnhs, has launched a new mental health helpline: 0300 303 3972 for residents of Cheshire East, Cheshire West and Wirral. It's open 24 hours a day, 7 days a week, for people of all ages including children and young people who need urgent mental health support.

Many parents will be juggling childcare with working from home. Barnardos has suggested some top tips for parents/carers working from home: https://www.barnardos.org.uk/blog/tips-parents-working-home-barnardos-colleagues

CEOP has put together an activity pack for parents and carers to deliver online safety activities with children at a time when they will be spending more time online at home: https://www.thinkuknow.co.uk/parents/Support-tools/home-activity-worksheets/

The NSPCC has created an information and advice resource for parents/carers of young people with anxiety about Coronavirus: https://www.nspcc.org.uk/keeping-children-safe/childrens-mental-health/depression-anxiety-mental-health

More Information, daily updates, resources, tips and support can be found on the Young Addaction Pan Cheshire social media pages at:


More general Coronavirus advice and information from the Government can be found here